Privacy Policy

This Privacy Policy explains how Helper Provider ("we", "us", or "our") collects, uses, discloses, and protects personal information when you use the Helper Provider website, applications, and services (the "Platform"). We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

By using the Platform, you consent to the practices described in this Policy. If you do not agree, please do not use the Platform.

Information you provide: name, email, mobile number, password, profile details, business information, service listings, pricing, photos, quote requests, messages, reviews, payment proofs, verification documents (e.g., government ID, business permits), and support or report submissions.

Information collected automatically: device and browser information, IP address (which may be stored in a hashed or truncated form for analytics and safety), pages viewed, actions taken, approximate location derived from your inputs, and cookies or similar technologies.

Information from third parties: where you choose to sign in with a third-party account, or where payment and verification partners provide transaction or verification results.

We use personal data to: operate, maintain, and improve the Platform; create and manage accounts; match customers with providers and surface relevant listings; process subscriptions, lead credits, payments, and promotions; verify identity and eligibility; enable messaging and quotes; provide customer support; ensure trust and safety, prevent fraud and abuse, and enforce our Terms; send transactional and, where permitted, marketing communications; produce analytics; and comply with legal obligations.

Our lawful bases include your consent, the performance of a contract with you, our legitimate interests in operating a safe and effective marketplace, and compliance with law.

Between users: to enable connections, certain profile and listing information, quotes, and messages are shared between customers and providers. Do not share more personal information than necessary.

Service providers/processors: we share data with trusted vendors who help us operate the Platform (e.g., hosting, email, analytics, payment gateways such as PayMongo and Xendit, and verification partners), under appropriate confidentiality and data-protection obligations.

Legal and safety: we may disclose information to comply with law, respond to lawful requests, enforce our Terms, protect the rights, property, or safety of Helper Provider, our users, or the public, and investigate fraud or abuse.

Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information.

Documents you submit for verification (such as government IDs and business permits) are stored on restricted, private storage and are accessible only to authorized personnel for verification, trust, safety, and compliance purposes. Administrative access to such documents may be logged.

We use cookies and similar technologies to keep you signed in, remember preferences, secure the Platform, and measure performance. You can control cookies through your browser settings; disabling some cookies may affect functionality.

Analytics: We use Google Analytics 4 and Google Tag Manager to understand how the Platform is used. These services set cookies and collect usage information such as pages viewed, device and browser details, and a truncated or anonymized IP address. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Advertising: We may display third-party advertising on the Platform, including through Google AdSense. Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads to you based on your visits to the Platform and/or other sites on the Internet.

You can opt out of personalized advertising by visiting Google Ads Settings, and you can opt out of personalized ads from participating third-party vendors at aboutads.info/choices. For more information on how Google uses information from sites or apps that use its services, see Google's Partner Sites policy.

Where required, we seek consent for non-essential cookies (including analytics and advertising cookies), and you may change your choices at any time through your browser or the controls referenced above.

We retain personal data for as long as your account is active and as needed to provide the Platform, comply with legal, tax, and accounting obligations, resolve disputes, prevent fraud, and enforce our agreements. When data is no longer required, we delete, anonymize, or securely dispose of it.

We implement reasonable organizational, physical, and technical measures to protect personal data, including access controls, encryption in transit where appropriate, and private storage for sensitive files. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your credentials confidential.

Subject to applicable law, you have the right to be informed about, access, correct, and object to the processing of your personal data; to request erasure or blocking; to data portability; and to lodge a complaint with the National Privacy Commission. You may also withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. We may need to verify your identity before acting on a request.

The Platform is intended for users aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us data, please contact us so we can take appropriate action.

We may update this Policy from time to time. Material changes will be posted on this page with a new "Last updated" date and, where appropriate, additional notice.

For privacy questions or to exercise your rights, contact our team at support@helperprovider.com or through our contact page.