Staying safe in chat
1 min read · Updated Jun 16, 2026
Keep conversations on-platform until you’re confident. It keeps a record and helps our team if anything goes wrong.
- Never share passwords, OTP codes, or full card numbers.
- Be cautious of anyone pushing you to pay or talk off-platform.
- Use the report option in a conversation if something feels wrong.
💡 Tip: Helper Provider staff will never ask for your password or one-time codes.